GetSwift helps this Meals-on-Wheels Provider put Real-Time Tracking in Seniors’ Hands

GetSwift helps this Meals-on-Wheels Provider put Real-Time Tracking in Seniors’ Hands

by | Mar 26, 2019 | Uncategorized

Real-time tracking of deliveries is the new norm, and it’s working even for folks we sometimes assume aren’t so hip with technology: the elderly.

A new partnership between GetSwift and Somerville-Cambridge Elder Services (SCES) in Massachusetts is allowing older people who rely on free hot meals to accomplish all sorts of new, important tasks: track their meals in real time, receive text message notifications, cancel orders, and more.

The older generation is getting it done right from a simple SMS message to their smartphones—being able to track the location of their hot and cold meals, snacks, and frozen foods in real-time. SCES alone served more than 240,000 meals last year, part of the over 2.5 million Meals-on-Wheels delivered across the country.

Somerville-Cambridge Elder Services (SCES) utilizes GetSwift to send text notifications when a delivery is scheduled and when the meal is on its way, which is crucial because we all know there’s nothing more important than a fresh, healthy meal.

For SCES, the GetSwift platform allows them to improve their customer service, become more efficient, and reduce food waste. Their customers no longer have to call them to check on a driver’s ETA—instead seniors can see the driver’s route in real-time, along with an ETA, right on their smartphones.

S.C.E.S implemented GetSwift with its client base last fall and both their drivers and customers are benefitting from the upgrade in technology.

GetSwift is a global leader in delivery management automation and is proud to be in a supporting role behind SCES, a nonprofit elder services agency that’s dedicated to helping people maintain independence and well-being at home, by providing services, supports, and information.

For more information about how GetSwift can transform your Customer Experience, get in touch.

The Dispatcher: Issue 5

by | Mar 12, 2019 | Uncategorized

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Tips to Crafting a Winning Delivery Strategy

L.E.K Consulting recently released a report predicting delivery sales would grow at more than three times the rate of on-premises revenue through 2023. Learn more.

The Last Mile

In the world of e-commerce, customers want two things: faster shipping times and cheaper prices. As companies compete along these two metrics, squeezed margins force new innovations in efficiency. Learn more.

Autonomous Food Deliveries (And Robots) Put To The Test

The last mile can be vexing for firms aiming to get their products in the hands of consumers. For food companies, the logistics of the last 10 feet can prove a challenge as well. Learn more.

GetSwift Tip: Add Custom Proof of Delivery Fields

Do you need additional information from your customers or drivers as the order is being completed? We can help you add custom fields such as “# of Boxes” or “POD Name.”  Learn more.